Last updated: 16 October 2026
We collect your phone number, your name, and what kind of housing you are looking for. We use it to find you a room and to message you on WhatsApp when we do. An email address is optional, and if you give us one it is the second way we reach you — for a number that has changed, or on a day WhatsApp is down — and it is where the six-digit code that opens your status page can go instead. You can ask us to delete it at any time.
We never sell your data. We never show your phone number publicly. We never tell a landlord who wrote a review. We do not take payment from you, and we do not hold your money.
The rest of this page is the detail.
Arzuz is operated from Abuja, Nigeria.
We are the data controller for the information described here.
Contact us about anything on this page at support@arzuz.com or on WhatsApp at 09024814771.
| What | Why |
|---|---|
| First name and surname | So a landlord knows who is contacting them |
| Phone number | To verify your account and send you matches on WhatsApp |
| Email address, if you give us one | Optional. The second way we reach you — it is how you can still open your status page with a code if you change your number, or on a day WhatsApp is down |
| Age, or whether you are under 18 | To apply the additional protections in our safeguarding policy |
| Guardian's name and number, if you are under 18 | So they receive everything we send you |
| What you are looking for — room type, budget, distance, move-in date | To match you to properties |
| What is wrong with your current housing, if you tell us | To understand the problem. Optional, and you can skip it |
| Reviews you write | To publish, under the rules in section 6 |
Your name, phone number, whether you are the owner, caretaker or agent, and everything about the property: address, price, rooms, utilities, photos and GPS location. An email address is optional, and is used the same way as above.
The above, plus what you actually pay. Section 6 explains how that is protected.
Each submission records the page you sent it from, the link that brought you, and your browser's user-agent string. We use this to tell where submissions come from and to spot abuse. We do not run analytics, advertising pixels or tracking cookies on this site, and we do not estimate your location from your IP address.
We do not ask for or store bank details, card numbers, BVN, or NIN. We do not process payments at all. We do not collect data about your health, religion, ethnicity, political views, or any other special category of personal data under the NDPA.
Under the NDPA we rely on:
Your consent — for sending you matches on WhatsApp, and for publishing your review. You can withdraw either at any time.
Performance of a contract — to provide the service you asked for when you registered a housing need or listed a property.
Legitimate interests — to verify listings, detect fraud, keep our data accurate, and protect users. We have weighed these against your rights and set out below where we limit ourselves.
Legal obligation — where we must keep or disclose records by law.
We do not use your data to advertise to you, and we do not allow anyone else to.
Property listings, including photos, price and area. Reviews, with the reviewer's first name and last initial — or anonymously if they choose. Average ratings and the price benchmark, aggregated.
Your phone number. A landlord only receives it when you choose to contact them. It is never displayed on the site.
Your exact location. GPS coordinates are used internally for distance calculation and verification. Publicly we show approximate area only.
Live GPS accuracy data. When you drop a pin or trace a route, we store how precise the reading was (in metres), how many GPS samples were used, and how the pin was placed (satellite tap, live GPS or drag). This tells our verifiers how much to trust a pin — it is never shown publicly and never linked to your name on the site.
Route traces. When someone traces or records the walking path to a property, only the simplified line (a handful of points, not the raw walk) is stored, and it belongs to the property, not to the person who drew it. Raw GPS breadcrumbs are reduced to the clean path before anything is saved. Live "track me there" tracking runs only while you turn it on, and stops when you leave the page — your walking position is never stored or sent anywhere.
Your identity as a reviewer, if you choose to publish anonymously — and never in a way that lets a landlord work it out.
What you told us you pay in rent. See section 6.
Your age, or your guardian's contact details, if you are under 18. These are never shown to a landlord, caretaker or agent.
Landlords and caretakers — your first name and the fact you are interested, only when you tap to contact them.
Service providers who help us run Arzuz: hosting, our database, image hosting, and messaging delivery (WhatsApp and Telegram). They process data on our instructions only and cannot use it for their own purposes.
Verified workers, where you request a repair — your first name, the property, and the problem. Nothing else.
Authorities, where we are legally required, or where there is a serious and immediate risk to someone's safety.
We never sell your personal data to anyone, for any purpose. There is no version of Arzuz where that changes.
If you tell us what you actually pay in rent, that figure is treated as sensitive.
We never publish it attributed to you. We never tell your landlord that you told us. It is only ever shown combined with figures from at least two other residents, so no individual can be identified from it.
We do this because a tenant who reports a real price can face real consequences. If you would rather we did not hold it at all, tell us and we will delete it.
The same principle applies to reviews on small compounds — see our safeguarding policy.
Data is stored on servers operated by our hosting providers, which may be located outside Nigeria. Where that happens we rely on the transfer conditions permitted by the NDPA and require adequate protection by contract.
| Data | Kept for |
|---|---|
| Housing needs (demand records) | Until the session you registered for ends, then 12 months |
| Account details | While your account is active, then 12 months |
| Listings | While active, then 24 months |
| Reviews | Indefinitely, unless you ask us to remove yours |
| Safeguarding and incident records | 7 years, restricted access |
| Technical logs | 12 months |
Delete your account and we remove your personal data within 30 days, except where we must keep it by law or for safeguarding. Reviews you wrote may remain published but are disconnected from your identity — other students rely on them.
Under the NDPA you may:
Ask at support@arzuz.com. We respond within 30 days and we do not charge.
Access is limited to team members who need it. Safeguarding records are restricted to the safeguarding lead. Connections are encrypted. We review who has access every session.
If a breach happens that puts you at risk, we will tell you and notify the NDPC as the law requires.
Some of our users are 16 or 17. If you are under 18, we ask for a parent or guardian's contact and send them everything we send you, and we do not arrange viewings for you alone. Our safeguarding policy sets out the detail.
We do not knowingly collect data from anyone under 16. If you believe we have, contact us and we will delete it.
If we change this policy in a way that materially affects you, we will tell you on WhatsApp before it takes effect — not quietly update the page.
Arzuz · Abuja, Nigeria