Last updated: 2 October 2026
Arzuz shows you housing information. We are not an agent, not a landlord, and we never handle your money. We check what we can and we tell you plainly what we have not checked.
Landlords cannot delete reviews. Students are never charged. If we inspect a property and get it wrong, we fix it and we pay for it — section 7 explains exactly how far that goes.
Arzuz is operated from Abuja, Nigeria.
By using arzuz.com, registering a housing need, listing a property, or contacting anyone through Arzuz, you agree to these terms.
Arzuz is an information platform. We collect what tenants need, we collect and check property information, and we put the two in front of each other.
We are not:
We do not hold, transfer, or process rent, deposits, or any other money. Any payment you make is directly between you and the landlord, at your own risk, on terms you agree with them.
You must be at least 16.
If you are under 18, you must give us a parent or guardian's contact details before we send you any property match, and we will send them everything we send you. We do not arrange viewings for under-18s attending alone. See our safeguarding policy.
Everything you tell us must be true. Your name, your number, your budget, the price you charge, the condition of your property, what you paid in rent.
Do not:
We may suspend or remove any account or listing that breaks these rules, without notice and without refund of any fee paid.
Property information comes from landlords, caretakers, agents and residents. We check what we can and we label how much has been checked — the verification state is shown on every listing.
A listing marked "Unverified" has not been checked by us at all. The price and details come from whoever submitted it. We say this plainly on the listing itself. Visit before you pay anything.
Landlords are responsible for keeping their listing accurate and for telling us when a property is no longer available.
When you tap to contact a landlord, we open WhatsApp and share your first name. The conversation after that point is between you and them, and Arzuz is not part of it.
We do not screen landlords beyond what the verification state indicates. We do not guarantee that a property is available, that a landlord will reply, or that anything discussed will be honoured.
Nobody should ask you for money before you have seen the room. If they do, refuse and tell us. Any money you pay is at your own risk and Arzuz is not liable for it.
This section creates a real obligation, so it is written precisely.
Unverified — nobody has checked it. Information is as submitted.
Community verified — someone who lives at or has visited the property has confirmed the photographs and details. Not checked by Arzuz staff.
Inspected — an Arzuz verifier attended in person on the date shown, tested the water source, confirmed power hours with residents, and measured the distance to campus on foot.
An inspection is a good-faith record of what a trained person observed on a specific date. It is not a warranty of future condition, not a structural or safety survey, not a legal check on ownership or title, and not a guarantee that anything will still be true when you move in.
If you move into a property we marked Inspected, and the water, power or security are materially not as we described:
The limits. This promise applies only where the property was marked Inspected, only to water, power and security as described on the listing, only where you report it within 30 days of moving in, and only to a condition that existed at the time of inspection rather than one that arose afterwards.
It does not extend to your rent, your deposit, moving costs, or any other loss, and our total liability under this clause is limited as set out in section 11.
We do not check land title, ownership documents, or planning status, and we do not hold ourselves out as doing so.
Who can review. Only a user with a verified phone number, and only about a property they have lived in or visited.
Landlords may reply publicly to any review. Landlords cannot delete reviews, and neither can they pay us to. That rule is the reason the reviews are worth reading.
We remove a review only if it is fabricated, defamatory, discloses someone's personal information, contains threats or hate speech, or is not about the property. A landlord disliking a review is not sufficient grounds.
We never disclose who wrote a review. On properties with few reviews we may hold publication until another resident has also reviewed, so the writer cannot be identified — the reviewer chooses whether to accept that.
If a landlord penalises a tenant for a review, the listing is removed and the owner is barred from Arzuz.
Your responsibility as a reviewer. Write what you experienced, honestly. You are responsible for what you write. Do not state as fact something you do not know to be true.
Our position. Reviews are the opinions of the people who wrote them, not statements by Arzuz. We host them; we do not adopt them.
Where offered, Arzuz Care is an optional repair service for the session, at the price stated when you buy it.
What it covers, what it excludes, and the call-out limit are published in full at arzuz.com/care and form part of these terms. Care is not insurance and is not a substitute for the landlord's own repair obligations under your tenancy.
We may decline a request that falls outside the published cover, and we will tell you why.
Students and tenants are never charged to register, browse, contact a landlord, or leave a review. This does not change.
Landlords may pay for verification or other services, at prices published at the time. Paying for verification buys the inspection, never the outcome. A paid inspection that finds no water will publish that there is no water, and no refund is due for an unfavourable result.
We provide Arzuz with reasonable care and skill, but:
We are not liable for indirect or consequential loss. Our total liability to you in any twelve-month period, arising from anything other than section 7, is limited to the total fees you paid us in that period, or ₦500,000, whichever is greater.
Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.
The Arzuz name, mark, site and software are ours. Listings and reviews you submit remain yours, but you grant us a licence to publish, display and use them in the operation of Arzuz — including in aggregated form in our price benchmark.
Do not copy, scrape, or resell our listings, reviews, or data.
Tell us first: support@arzuz.com or on WhatsApp at 09024814771. Most things are fixable in a conversation and we would rather have it.
If we cannot resolve it, these terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of the courts of Kwara State.
We may update these terms. If a change materially affects you, we will tell you on WhatsApp before it takes effect.
You can stop using Arzuz and delete your account at any time.
We may suspend or end your access if you break these terms, if you put someone at risk, or if we reasonably believe you have acted fraudulently.
Arzuz · Abuja, Nigeria