Small things break. Landlords are slow. Care is the fix — and this page is the whole of it: exactly what it costs, exactly what it covers, and exactly what it does not.
Optional. You choose whether to add it — never automatically, never folded into your rent. Cancel before the session starts for a full refund.
Buy a Care PassYour compound caretaker, or a verified local worker if yours is not on Arzuz. They are paid per job through the platform and rated by you afterwards. Their response time is public.
If a request falls outside the published cover, we decline it and tell you why.
Move into a property marked Inspected and find the water, power or security are materially not as we described: an operator re-inspects within 7 days (not the verifier who filed the original report), the listing is corrected publicly, and Arzuz Care is free for the remainder of your session — or any Care fee you paid is refunded in full. The full promise and its limits are in section 7 of our terms.
Care is not insurance, and it is not a substitute for the landlord's own repair obligations under your tenancy. The covered list, the not-covered list and the call-out limit on this page form part of the Arzuz terms. Something not covered but broken? Tell us anyway — it goes into the record for your compound.